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KB #240025: How to save and email log files and dump files
|Log and System Information files will often assist us in diagnosing your support issue. These are instructions on where to find them.|
SQL Error Log Files
Use the NetLib Support diagnostic, and choose option 5 for diagnostic results that include SQL Error Log files.
Windows System and Application Event Logs
Use the NetLib Support diagnostic, and choose option 6 for diagnostic results that include Windows System and Application Event Logs.
How to configure/find mini-dump files
If you have configured your system to create “minidump” files (recommended), you can find them in directory:
They are stored in filenames with the format
Tip: You can configure your system to create minidump files as follows:
How to find the full memory dump file
If you have configured your system to create Complete Dump files (not recommended), you can find the latest dump in file:
We do not recommend complete memory dumps for two reasons: they are huge, and there can only be one of them, i.e., a crash will overwrite the previous dump file, if any.
How to export a registry key
regedit.exe /a "outputfile" "key"
regedit.exe /a "myreg.log" "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\nlemsql"
How to save System Information
How to save Encryptionizer version information (Support Wizard Diagnostic)
Important note when sending files
When sending files to us, make sure to ZIP or RAR them first, even if you are sending only one file. If you attach a log file without zipping it, it will lose the file date and time, which is often inportant information for us.
Last modified: 10/11/2017